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Refund Policy

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Thank you for shopping with Shine Beauty. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

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1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • Returns must be initiated within [ 8 or 10 days] of receiving your order.

  • Proof of purchase (order confirmation or receipt) must be provided.

⚠️ Non-returnable items:

  • Opened or used skincare/cosmetic products (for hygiene & safety reasons).

  • Items purchased on sale or during promotional offers (unless defective or damaged).

  • Gift cards or downloadable products.

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2. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging.

  • We will replace the item at no extra cost OR provide a full refund.

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3. Refunds

  • Once we receive and inspect your returned item, we will notify you via email.

  • If approved, your refund will be processed to your original payment method within [5–10 business days].

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

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4. Exchanges

  • Exchanges are allowed only for damaged or defective products.

  • If you want a different product, please return the item (if eligible) and place a new order.

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5. Cancellations

  • Orders can be canceled within 24 hours of placing the order.

  • Once shipped, the order cannot be canceled.

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6. How to Initiate a Return

To request a return or refund, please contact us at:

📧 Email: [shinebeauty.in@gmail.com]
📞 Phone/WhatsApp: [9111177203]

Please include your order number, reason for return, and supporting images (if applicable).

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7. Important Notes

  • Customers are responsible for return shipping costs (unless the product was damaged, defective, or incorrect).

  • Shine Beauty reserves the right to refuse returns that do not meet our policy guidelines.

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